Frequently Asked Questions

Everything you need to know about your Eveline Cosmetics experience.

Are Eveline Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. Eveline Cosmetics does not test its finished products or ingredients on animals, and we ensure our suppliers adhere to the same standards.

How long does shipping usually take?

Standard domestic shipping typically takes 3-5 business days. International delivery times vary by location but generally range between 7-14 business days.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.

Are your skincare products suitable for sensitive skin?

Many of our ranges, such as the Organic Gold and Bio Hyaluron lines, are formulated for sensitive skin. We recommend checking the ingredient list or performing a patch test before full application.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various local digital payment methods depending on your shipping region.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.